{"version":"1.0","provider_name":"CEOWORLD magazine","provider_url":"https:\/\/ceoworld.biz","author_name":"Joseph Michelli, Ph.D.","author_url":"https:\/\/ceoworld.biz\/author\/joseph-a-michelli\/","title":"Are You Really Listening to Your Customers? - CEOWORLD magazine","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"K5YDRRaxVv\"><a href=\"https:\/\/ceoworld.biz\/2025\/12\/06\/are-you-really-listening-to-your-customers\/\">Are You Really Listening to Your Customers?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ceoworld.biz\/2025\/12\/06\/are-you-really-listening-to-your-customers\/embed\/#?secret=K5YDRRaxVv\" width=\"600\" height=\"338\" title=\"&#8220;Are You Really Listening to Your Customers?&#8221; &#8212; CEOWORLD magazine\" data-secret=\"K5YDRRaxVv\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/ceoworld.biz\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/ceoworld.biz\/wp-content\/uploads\/2022\/08\/Business-Meeting-6.jpg?wsr","thumbnail_width":960,"thumbnail_height":640,"description":"Too many companies still ask customers to fill out surveys after an interaction\u2014then call it a \u201cVoice of the Customer\u201d program. But according to new research, more than half of all customer feedback never makes it into those survey boxes. That feedback is often already being provided in live chats, phone calls, and service messages,\u00a0but\u00a0it\u2019s\u00a0rarely [&hellip;]"}