1.0CEOWORLD magazinehttps://ceoworld.bizJoseph Michelli, Ph.D.https://ceoworld.biz/author/joseph-a-michelli/rich600338<blockquote class="wp-embedded-content" data-secret="ppCc63xnF2"><a href="https://ceoworld.biz/2025/12/06/are-you-really-listening-to-your-customers/">Are You Really Listening to Your Customers?</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://ceoworld.biz/2025/12/06/are-you-really-listening-to-your-customers/embed/#?secret=ppCc63xnF2" width="600" height="338" title="“Are You Really Listening to Your Customers?” — CEOWORLD magazine" data-secret="ppCc63xnF2" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://ceoworld.biz/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://ceoworld.biz/wp-content/uploads/2022/08/Business-Meeting-6.jpg?wsr960640Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” program. But according to new research, more than half of all customer feedback never makes it into those survey boxes. That feedback is often already being provided in live chats, phone calls, and service messages, but it’s rarely […]